Swanrose Video Training and Consultancy

Swanrose Training - Terms and Conditions

Please see the course costs information on our web site or request a printed copy.  Swanrose reserve the right to vary costs and such changes will be reflected in an updated list.

Your Application Form represents a firm contract between yourself and Swanrose
. As our class sizes are small (in order to maximise the training experience) we cannot reserve any places until your booking form and payment have been received.

On receipt of your Application Form, we will raise an invoice for the full amount of the course costs.  Payment will be due immediately.  Purchase orders from existing customers provided on a company letterhead, will be accepted but full payment should be made before the date of the course.  If payment is delayed Swanrose reserves the right to cancel the booking.

If for any reason you cancel the booking within two weeks of the date of the course you will not be eligible for any refund.  Cancellation prior to this time will incur an administration charge of £25 + VAT, but the remainder of your payment will be refunded.  If Swanrose cancels the course then your payment will be refunded in full.

The course content should be in line with the ‘learning points’ detailed in the appropriate course profile.  However, Swanrose reserve the right to vary this slightly to meet the individual needs of a specific group and/or to reflect current technological developments.  The Application Form asks students to indicate if they have 'specific objectives outside the scope of our standard course profile'. If possible such topics will be included, but this is not guaranteed. Although Swanrose takes great care to ensure the accuracy of information given, the company cannot be responsible for any losses (financial or otherwise) incurred due to decisions made on the basis of our training or consultancy advice.
Copyright in the training course notes is held by Swanrose Video Training and Consultancy.

Please note that any ‘free’ support offered is strictly on the basis that it covers only the specific learning points included in the course profile.  Support outside this will be on a cost basis.

We try very hard to please, and take criticism very seriously.  In the event of a complaint we would hope that you would first of all provide us with the opportunity to set things right.  Please detail the nature of your complaint in writing and send to: The Course Director, 57 North View Road, Hornsey, London N8 7LN. We will write back immediately to confirm receipt of your complaint and aim to provide you with a formal written response within two weeks.  Should you not agree with our conclusions, you would then have recourse to the Arbitration Service offered by the UK Institute of Videography of which Swanrose is a member.  The result of this arbitration would be binding on both sides.

Swanrose has a Health and Safety policy which, on request, is available for inspection at our London premises.

Free on road car parking is available at the London premises. However, Swanrose cannot be held responsible for any damage or loss incurred whilst parking on or near the site.

Responsibility for bookings and payments with regard to transport (e.g. trains, taxis) and accommodation is the sole responsibility of the delegate.

We will do our very best to ensure the security of your personal property.  However, Swanrose cannot be held responsible for any damage or loss incurred to delegate’s personal property whilst attending a course

Swanrose Video Training and Consultancy Terms and Conditions - the fine print

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